F.A.Q.
Why do you offer a software licence only for usd/btc?
Bitcoin is the most liquid crypto currency and is the most important proxy in this new asset class. The biggest pool of liquidity is in the BTC/USD: a software that aims to capture trends needs liquidity to be in and out of the market with low market impact when there is a transaction. BTC/EUR or BTC/GBP have very low liquidity compared to the main pair BTC/USD. We may change our policy in the future depending on the market opportunity.
Why do you offer a software licence connected only to Bitstamp?
Bitstamp is one of the oldest and most trusted entities among exchanges with good liquidity for our software licence goal. We may add more exchanges in the future.
Why do I need to create a USD account on Bitstamp to use your software licence?
It is important for us that you create a fiat account in USD because we offer a software licence that you can use only for BTC/USD. If you create a EUR account you are not able to trade BTC/USD on Bitstamp, therefore you will be not able to use our software.
Why do you provide a software tool that allows me to be only long or flat on BTC/USD?
“Shorting” bitcoin is not a straightforward action on exchanges. We are bitcoin believers, so we didn’t design a software to go “short” the market. You can be either long or flat the market using our software.
How do I transfer money in my Bitstamp account?
For clients in the Euro area please select EU Bank SEPA transfer. For all the other clients please select International Bank. Then select U.S. dollar for account balance and insert the amount you want to transfer.
Once you click deposit you receive all the details for the bank transfer including the code to be included in the reason for the payment.
Once you click deposit you receive all the details for the bank transfer including the code to be included in the reason for the payment.
What information do I need to share from my Bistamp account to use your software?
Assuming you have a USD account on Bistamp, you need to create an API access in order to use our software tool on your account. We strongly recommend you create a sub account on bitstamp to use our service, in this way you can track our service independently from your manual activity that might happen in the main account or in other sub accounts. In order to appreciate our software licence, we recommend you don’t add discretionary trades in the sub account.
The steps to follow are the following:
1) Create a sub account (call it arbcircle if you wish, our API is not relying on sub account name)
In account dashboard got to Sub Accounts -> Active Sub Accounts -> press Create New button
Insert the name you wish (for example arbcircle) and click Create Sub Account
You will see the new sub account created at the bottom of the page
2) Create API information to be shared on arbcircle internal user page
In Account dashboard go to Security -> API Access -> Click New API Key button
Switch on specific permissions for the sub account for the API access as highlighted below (WE WILL NEVER ASK YOU PERMISSION TO WITHDRAW MONEY):
Click enter and confirm through your two-factor authentication (if you have it) the selected details.
Once you create the API key, you need to provide in our internal client area the following information:
You click activate, you will receive a confirmation email to approve the new API. Once you approve it you will see the following screen on your account
Please insert the 3 codes (ID, Key, Secret) in our internal user page
The steps to follow are the following:
1) Create a sub account (call it arbcircle if you wish, our API is not relying on sub account name)
In account dashboard got to Sub Accounts -> Active Sub Accounts -> press Create New button
Insert the name you wish (for example arbcircle) and click Create Sub Account
You will see the new sub account created at the bottom of the page
2) Create API information to be shared on arbcircle internal user page
In Account dashboard go to Security -> API Access -> Click New API Key button
Switch on specific permissions for the sub account for the API access as highlighted below (WE WILL NEVER ASK YOU PERMISSION TO WITHDRAW MONEY):
Click enter and confirm through your two-factor authentication (if you have it) the selected details.
Once you create the API key, you need to provide in our internal client area the following information:
- your bitstamp id
- your key that you could find in the blue area in the picture below
- the secret key that you could find in the black area in the picture below (PLEASE SAVE IT SOMEWHERE THIS because once the API is confirmed it becomes hidden)
You click activate, you will receive a confirmation email to approve the new API. Once you approve it you will see the following screen on your account
Please insert the 3 codes (ID, Key, Secret) in our internal user page
How do I pay you for your software licence?
You only pay if you make money is our motto. In case you are in profit at the end of the month, we will send an email with the amount you have to pay and our bank details. Once you pay we send the invoice/receipt.
We currently support only bank transfers. In your internal area you select initially the currency you would like to use to pay, so you will receive payment requests in the currency you prefer among US Dollar, Swiss Franc, Euro or Sterling.
At the moment if you want to pay in Euro you will rely on SEPA network if your account is in a SEPA country, this means you shouldn’t pay any fee for the transfer (unless your bank charges for euro bank transfers) and no currency conversion markup fee.
If you are based in UK and you want to be charged in Sterling, the bank transfer is free and there is no currency conversion markup fee.
For all the other cases you will rely on SWIFT network, this means your bank will charge a transfer fee and there is also a currency conversion markup typically.
We currently support only bank transfers. In your internal area you select initially the currency you would like to use to pay, so you will receive payment requests in the currency you prefer among US Dollar, Swiss Franc, Euro or Sterling.
At the moment if you want to pay in Euro you will rely on SEPA network if your account is in a SEPA country, this means you shouldn’t pay any fee for the transfer (unless your bank charges for euro bank transfers) and no currency conversion markup fee.
If you are based in UK and you want to be charged in Sterling, the bank transfer is free and there is no currency conversion markup fee.
For all the other cases you will rely on SWIFT network, this means your bank will charge a transfer fee and there is also a currency conversion markup typically.
How should I stop using your software licence?
We recommend you stop our software from our internal area first. Another option is to cancel the API key you created on Bitstamp. Once you delete the API key on Bistamp if you want to use our software licence again you need to create another API key and insert the information in our client area. Keep in mind that once you stop the service our pricing will not take into account previous history and cannot be activated again until you pay any potential unpaid licence fee.